Refunds & Returns Policy
At The Outland Homestead, we want you to shop with confidence. That’s why we’ve designed a clear and straightforward return and refund process.
1. Return Time Frame
You can return items within 30 days of your purchase date. Unfortunately, returns cannot be accepted beyond this period.
2. Shipping Costs
- For Damaged or Defective Products: We’ll cover return shipping costs if there’s an issue with your item.
- For Change-of-Mind Returns: If you’re returning an item simply because you’ve changed your mind, you’ll be responsible for the return shipping costs.
3. Damaged or Defective Products
If your item arrives damaged or isn’t functioning correctly, notify us within 30 days. We’ll provide a prepaid return label for you to send the item back. Once we’ve inspected it and confirmed the issue, we’ll either replace the item or issue a full refund, including any shipping fees you paid.
4. Change-of-Mind Returns
If you decide to return an item for any reason other than damage or defects, you may do so within 30 days, provided:
- The item is unused and in its original packaging.
- You cover the cost of return shipping.
Once we receive and inspect the item, we’ll issue a refund for the purchase price of the product, minus any shipping costs.
5. Refund Process
- After we receive and inspect your returned item, we’ll send you an email to confirm the outcome.
- Approved refunds will be processed to your original payment method within 7 business days.
Note: Some banks or payment processors may take additional time to reflect the refund. If more than 10 business days have passed since we confirmed your refund and you still don’t see it, please contact us at support@theoutlandhomestead.com.
6. Restocking Fee
Certain returns may be subject to a restocking fee, depending on the circumstances.
For further questions or assistance with returns and refunds, reach out to our friendly Customer Support team at support@theoutlandhomestead.com. We’re here to help!