FAQs
How long will it take for my order to ship, and when can I expect delivery?
Orders typically ship within 1–2 business days, though some may ship the same day. Occasionally, unforeseen delays may extend this timeline. Most orders arrive within 4–7 business days. If a longer shipping period applies, this will be noted on the product page. At The Outland Homestead, we prioritize fast processing, quick delivery, and exceptional customer support.
What payment methods do you accept?
We accept a variety of payment methods, including:
- Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
- Digital Wallets (Apple Pay, Google Pay)
What is your return policy?
We offer a 30-Day Money-Back Guarantee on all products. For full details, visit our 30-Day Return Policy linked at the bottom of our website.
What is your cancellation policy?
Orders can be canceled for a full refund as long as they have not yet shipped. To cancel, contact us immediately at support@theoutlandhomestead.com. Once an order has shipped, it will be subject to our 30-Day Return Policy.
What should I do if my product is damaged?
Inspect your item(s) upon arrival. If you notice any damage, even to the packaging, please document it when signing for delivery. If you cannot inspect the package immediately but suspect damage, mark "suspect damage" on the delivery receipt. Should you discover damage after delivery, send photos to support@theoutlandhomestead.com so we can arrange a replacement or compensation.
How do I place an order?
To order online, simply select "Add to Cart" on your chosen product, proceed to checkout, and provide your shipping and payment details. Alternatively, you can order by phone by calling 000-000-0000. Once your order is placed, you'll receive an immediate confirmation, and we'll begin processing it right away.
How will I know when my order has shipped?
After placing your order, you’ll receive an email confirming your purchase along with tracking details once the item ships. If an item is out of stock, we’ll notify you within one business day via email or phone. While we strive to keep our inventory up to date, some items may sell out quickly due to high demand.
Will I receive an order confirmation email?
Yes, a confirmation email will be sent to the email address you provide during checkout. We recommend saving or printing this email for your records. Please double-check your email address to ensure you receive all updates.
Do you charge sales tax?
We are based in Maryland and only charge sales tax for orders shipped within Maryland. This can save you significantly compared to other retailers.
Can I modify my order?
Yes, orders can be adjusted at no additional cost before shipping. To request changes, email us at support@theoutlandhomestead.com. Any price differences will be refunded to your card or invoiced for payment. For immediate assistance, contact support@theoutlandhomestead.com or call 914-677-1709.